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Order tracking
Track your order
Every order leaves Türkiye within 1–2 business days and travels with duties already paid. Follow it from dispatch to your door, wherever that happens to be.
Order lookup
Find your parcel
Enter your order number with the email or phone number you used at checkout, or paste the tracking number from your shipping email.
The order lookup did not load. Open it in a separate page or write to info@veyradeck.com.
- Order numberIn your order confirmation email. It begins with #.
- Tracking numberIn your shipping email, sent as soon as your parcel is with the carrier.
The journey
From Türkiye to your door
Four stages, from the moment you order to the moment it arrives.
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01
Order received
Your confirmation email arrives with your order number. You can look it up on this page straight away.
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02
Packed and dispatched
Pieces are held in stock and leave Türkiye within 1–2 business days, each one packed to travel.
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03
On its way
A second email brings your tracking number once the parcel is with the carrier. Duties and import taxes are already paid.
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04
Delivered
Delivery typically takes 4–15 business days, depending on the destination. Nothing is charged on arrival.
Delivery questions
Before you write to us
My tracking shows no movement yet.
Carrier scans can take a little while to appear after dispatch, especially on the first leg out of Türkiye. If nothing has changed after a couple of business days, write to us with your order number and we will check with the carrier for you.
Will I pay anything on delivery?
No. Orders are shipped Delivered Duty Paid: we pay customs duties and import taxes, so the price at checkout is the total. Nothing is charged at your door.
Where do I find my order number?
It is in the confirmation email sent after checkout and begins with #. Use it together with the email address or phone number you ordered with.
Can I change my delivery address?
Write to us as soon as you can with your order number and the new address. Before dispatch we can usually update it; once the parcel has left, changes depend on the carrier.
What if something arrives damaged?
Keep the packaging and send us a photo with your order number. Returns are accepted within 30 days of delivery with a prepaid label; see our refund policy for details.